Last updated: 29 May 2026
Support Workers Melbourne (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also reflects our obligations as a provider of supports under the National Disability Insurance Scheme (NDIS).
Who we are
Support Workers Melbourne is a Melbourne-based provider of disability support services for young adults. If you have any questions about this policy or how we handle your information, you can contact us using the details at the end of this page.
The information we collect
We only collect personal information that is reasonably necessary to provide our services and respond to your enquiries. Depending on how you interact with us, this may include:
- Your name, email address, phone number and location;
- The age or age range of the participant, and the name of a parent, guardian or nominee where relevant;
- Information about the support you are seeking, your goals and your preferences;
- NDIS-related information, such as your plan management type and, where you choose to provide it, details relevant to your supports;
- Any other information you choose to include in an enquiry, form or communication with us.
Some of the information we handle may be “sensitive information” (including health or disability information). We only collect sensitive information with your consent and where it is necessary to deliver appropriate support.
How we collect information
We collect personal information directly from you when you complete an enquiry or intake form on our website, contact us by phone or email, or engage us to provide services. Where it is reasonable and practicable, we will collect information directly from you. In some cases we may collect information from a parent, guardian, support coordinator or plan manager acting on your behalf.
How we use your information
We use your personal information to:
- Respond to your enquiries and provide the supports you request;
- Match participants with suitable support workers;
- Communicate with you about your supports, appointments and services;
- Administer, manage and improve our services;
- Meet our obligations under the NDIS and other applicable laws;
- Send you updates, news or marketing communications where you have opted in to receive them. You can unsubscribe at any time.
Disclosure of your information
We do not sell your personal information. We may disclose your information to:
- Our support workers and staff, so they can deliver your supports;
- Your nominated representatives, such as a support coordinator or plan manager, where you have authorised this;
- Service providers who help us operate our business (for example, IT, hosting and email or newsletter platforms), who are required to protect your information;
- Government agencies, including the National Disability Insurance Agency (NDIA), where required or authorised by law;
- Other parties where you have given your consent, or where disclosure is required or permitted by law.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is stored in secure systems with appropriate access controls. When information is no longer required and we are not legally obliged to retain it, we take reasonable steps to destroy or de-identify it.
Our website, cookies and analytics
When you visit our website, we may collect limited technical information (such as your device type, browser and pages visited) through cookies and analytics tools. This helps us understand how our website is used and improve it. You can control or disable cookies through your browser settings, though some parts of the website may not function as intended if you do.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before providing access.
Making a complaint
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
Contact us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Support Workers Melbourne
Email: [email protected]
Phone: +61 400 438 446
Location: Brighton, VIC 3186