Stories & Testimonials

Real stories from the people we support and their families

The people we support, their families and the professionals we work alongside say it better than we ever could. These are their stories and experiences, shared with permission.

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From Feeling Stuck to Building a Life of Independence: Eliezer’s Story

From the people who know

What the people we support and their families say

These are the moments that matter most to us.

Support Workers Melbourne is a marvellous organisation that demonstrates genuine care from the very beginning. Their staff are carefully selected and thoroughly screened, ensuring that the people they hire are compassionate, capable, and dedicated. This same level of care extends to the clients who are fortunate enough to receive the services they provide.

Their approach is unique and thoughtfully designed at every stage. Great care is taken to ensure that each match between client and support worker is as natural and well-suited as possible. This thoughtful process helps foster meaningful, lasting relationships built on trust and understanding.

By creating these strong connections, Support Workers Melbourne provides a supportive platform for growth, resilience, and empowerment, allowing both clients and support workers to thrive in a positive and continuously evolving circle of care.

Stephanie

Thank you so much for your wonderful, professional, friendly and responsive service. I have an amazing support worker who has helped me to manage and integrate daily life planning, budgeting tasks, meal planning whilst navigating the challenges of life and medical conditions with support, assistance and encouragement. I highly recommend this amazing company and Roberta and Jack! Thank you for changing my life.

Rebecca

We feel so incredibly fortunate to have Robbie help us with our family life – she is just amazing.  We have two beautiful boys on the NDIS and a young baby, life is so busy with multiple therapies that we often feel quite overwhelmed with everything there is to do.  Robbie is always calm and non-judgemental, so helpful and she has so much initiative – she will often just jump in and start doing what needs to be done without me needing to say anything.  She often does things I didn’t even notice that needed doing! She is wonderful with all three of our children, she treats them with such care and respect and they so enjoy having her come to our home and often ask “Is Robbie coming today!?”.   I can’t recommend Robbie highly enough, she has been such a joy and comfort in our lives as we adjust to daily life with children who have unique needs and challenges.  We love you Robbie!!

Josie
Roberta has worked with my daughter for over one year. I have found Roberta to be very reliable, punctual and caring with my daughter. She has shown kindness and a good level of understanding of my daughter’s special needs, also exhibiting initiative in suggesting appropriate activities for my daughter and flexibility where the set activity has had to be changed or altered. I have no hesitation in giving Roberta an excellent recommendation for any future employment opportunities.
Rosie

I was fortunate enough to work with Roberta Robertson. She was very supportive and creative with our adventures. When we first started working together I was very nervous. She gave me the time and space to settle into the support work she did. I had a panic attack after our first meeting but she was there, on the phone, supporting me through it. Only after meeting her once. It was easy to trust her and our rapport built very quickly. We spent a lot of time doing different activities and they were always fun. Roberta is also someone who you can talk to easily. Overall, working with Roberta has been great.

Eliezer

Mitchell has worked with my 20yo adult ASD son Darcy 2 days per week for about six months.

Darcy is quite active and was in need of a very active worker to do things with him, beyond what I could manage alone. Mitchell was a lucky find for my son’s situation. He engages really well with Darcy, diving right into activities, home schooling lessons, shopping, and some personal care. My son needs someone to do things alongside him to model the tasks, and Mitchell never hesitates to step up and do things like Taekwondo and swimming alongside Darcy. This has been so valuable to extend my son’s daily experiences to things I can’t safely manage alone. My son uses a LAMP AAC communication ipad to extend his verbal language, which Mitchell smoothly integrates into our sessions, following my lead.

Mitchell has a very direct personality and drive, he really dives into all tasks 100%. He adapts quickly to different plans on the day, follows routines & instructions, understands how to engage my son and – above all – Mitchell genuinely enjoys doing it, which my son responds well to, socially. At the end of the day, my son’s quality of life is a little richer for the sessions – which I think is the core purpose of these kinds of supports.

Jon
We were incredibly blessed to have Roberta and her team of angels/carers look after my wife SC, who suffers from significant functional and cognitive impairments due to brain cancer as well as a stroke. The carers not only assisted SC with everyday tasks such as personal hygiene, grooming and getting around inside the home, they went that extra mile to help her engage in social activities, perform some rehabilitation exercises and play games to entertain our two young sons. It was such a relief to be able to rely on the carers knowing that SC’s intensive needs and safety were being taken care of in a compassionate and dignified manner.
 
Roberta herself is so flexible and courteous; she does her very best to accommodate our regular requests to make changes when things come up at the last minute, and is always timely with the administrative side of things. I have no hesitation in recommending Support Workers Melbourne should anyone require carer services.
SY
Support Workers Melbourne is a marvellous organisation that demonstrates genuine care from the very beginning. Their staff are carefully selected and thoroughly screened, ensuring that the people they hire are compassionate, capable, and dedicated. This same level of care extends to the clients who are fortunate enough to receive the services they provide.

Their approach is unique and thoughtfully designed at every stage. Great care is taken to ensure that each match between client and support worker is as natural and well-suited as possible. This thoughtful process helps foster meaningful, lasting relationships built on trust and understanding.

By creating these strong connections, Support Workers Melbourne provides a supportive platform for growth, resilience, and empowerment, allowing both clients and support workers to thrive in a positive and continuously evolving circle of care.
 
Roberta herself is so flexible and courteous; she does her very best to accommodate our regular requests to make changes when things come up at the last minute, and is always timely with the administrative side of things. I have no hesitation in recommending Support Workers Melbourne should anyone require carer services.
Stephanie

SUCCESS STORIES

Real Stories, Real Progress

No two journeys are the same. The stories below highlight the different goals, challenges and achievements of the people we support

Professional perspectives

Trusted by support coordinators

We believe the best support comes from working together. These testimonials reflect the relationships we’ve built with support coordinators who know our team and the way we work.

I have had the pleasure of working with Roberta and her team at Support Workers Melbourne through mutual clients. Their service is incredibly professional and consistently prompt. What stands out most is their proactive approach, they don’t just wait for instructions; they take action and often go above and beyond what is expected to ensure the best outcomes for participants. Highly recommended for any Support Coordinator looking for a reliable provider.
Chloe Wang, GSCR4U

Support Coordinator

In all of my interactions with Roberta and the team at Support Workers Melbourne, communication has consistently been collaborative and professional. It is clear that the care and wellbeing of the participant is always their priority.
Any concerns are raised promptly and addressed through a team‑based, solution‑focused approach. They are open, diligent, and proactive in their work, and it shows in the positive feedback and satisfaction from the participants they support.
I couldn’t recommend Support Workers Melbourne more highly.

Mariam Gudax, Each

Support Coordinator

An outstanding support organisation! Responsive, professional, reliable & easy to work with. Really grateful for the support from the marvellously exceptional service.

Dylan Crosby, JH Supports

Support Coordinator

What sets us apart?

What makes our approach different

We do not try to be everything to everyone. We do one thing, support young adults aged 18 to 35, and we do it with genuine care and a real structure that gets results.

Specialist focus

We specialise in working with young adults at various stages of independence and life transitions. This focus means deeper understanding of the unique challenges, goals and needs young people face.

Small team, real relationships

Because we are not a large organisation, every participant gets continuity of care. You work with the same people, not a revolving roster of strangers. Real relationships are the foundation of real progress.

Outcome-driven approach

We track real progress through our Life Skills and Independence Program, reviewed together every six weeks. We are not counting hours. We are measuring actual growth: confidence gained, skills built and independence achieved.

Could this be your story?

Whether you’re just starting your NDIS journey or looking for a provider who feels like the right fit, we’d love to hear your story and explore how we can support you.

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